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Like one of the other reviews has stated
Like one of the other reviews has stated, I, too, really wanted to like this chair, and I would have much rather enjoyed using it, than have losing $300 to send this chair back to the company that I purchased it from--(I have to pay for shipping both ways, plus a 10% restocking fee). Furthermore, I now have to begin the process again, for looking for yet another office chair that does not actually cause me physical discomfort and pain to use.
To begin this review, I want to state that I have never in my life experienced any sort of back injury, and in general, I never experience back pain. I am a healthy person in my 20's, my body frame is 6 feet tall and weighs 160 lbs, and I wear a size 38 suit jacket. I am a graduate student that spends each day sitting, doing reading and researching online, and I really need a proper ergonomic chair in which to do that each day.
I also want to mention, that unlike some people who have probably purchased this chair without trying it out first at an actual Herman Miller retail store, I actually did make two different trips out of my way to a Herman Miller retailer to test this chair out for about an hour each time, before decided to purchase it.
Having stated all of that, I will explain some of the reasons for which I rate this chair 2 stars out of 5 stars.
The chair caused me discomfort and pain:
1. Ultimately, the single chief reason for which I am choosing to return this chair, is that I cannot sit in it for extended periods of time, without experiencing pain and/or flaring in my back.
2. Aside from that discomfort, the chief reason for which I simply cannot use this chair for extended periods of time, is that it is extremely hard to find a sitting position on this chair that is not actually uncomfortable; the way in which the lower and middle portions of this chair are designed confuses me, as those portions of the chair's letter "H" shaped components are unable to be adjusted, which is very significant, due to the fact that the lower and middle portions of the back of this chair can really cause a lot of discomfort.
3. Problems using the setting for this chair:
What is probably the most greatly annoying part of using this chair, is the fact that it is so hard to find a single setting that works, and once one finds a setting that works, it changes and then changes again; and there are no memory settings, so each time one tries to revert back to a previous setting that actually worked, one has to go through trial and error steps that are time consuming and frustrating.
4. The back portion of the chair:
The lower back portion of this chair is not adjustable, and it really does press into my back as though it were an elbow. Of course there are ways to adjust the back of the chair so that such an experience can be altered, but when I make such adjustments, the chair is not improved, and only remains equally, if not more uncomfortable in different ways.
An example of how discernable the lack of comfort in this chair is, occurred when I had one of my family members, who has spent lots of time searching for a proper office chair for himself, sit in my Embody chair, and he noticed within seconds that the chair was not very comfortable.
5. Why didn't I discover these aspects of the chair when I tried it in the store?:
You might be wondering, how is it that I did not discover such uncomfortable qualities to this chair when I tried it out in the store. That question leads me to my biggest piece of advice to anyone considering purchasing this chair: It is imperative that you try this chair out for very extended periods of time before deciding to make this your new chair--that is of course, unless you don't mind spending between $1200 and $1650 for a chair that might not be useable. As for myself, I am lucky enough to be able to return this item, but it is going to cost me $300 to do so. It takes time to really discover the potential that this chair has for discomfort, as well as comfort, so don't expect to really know what this chair is all about from a basic trial of it.
6. Amount of time that I used this chair:
Since purchasing this chair I have sat in it for up to 10 and 12 hours a day, totaling well over 150 hours, and unfortunately I have concluded that I simply cannot be an owner of a Herman Miller Embody chair.
7. Some of the positive qualities of the chair:
Having stated all of that, I will in fairness, explain in my estimation what some of the positive qualities of this chair are.
8. Craftsmanship:
The chair is clearly crafted well and manufactured well, with good quality parts and fabric; the chair is weighs 65 pounds, and it feels solid. Furthermore, the casters that come standard with the chair, work very well--they roll well, and quietly. The arm pads of the chair work well, but I wish that they actually went a little higher than they do; I found my posture being adversely affected by having to rest my arms too low, and for a chair that seeks to be a "one size fits all ergonomic chair," I think it is an oversight to not make the arm pads go higher for people that are taller and have longer arms. Another positive quality about the chair is that it reclines extremely well; with this chair, one is able to really get a full recline, and remain in that position for as long as one feels comfortable, without feeling as though the chair is going to tip over, due to its very substantial weight.
9. Aesthetic:
The chair has an exceptional aesthetic as well. Although, if you do decide to purchase this chair, I highly recommend the "Black on Black" color, and do not recommend purchasing the white colored chair. I was one of the many people who initially planned to buy one of the bright white chairs,because the do look really cool, but before I purchased my chair, I read another reviewer state that they regretted buying the white chair, as its brightness served to overwhelm the spaces in which they used it. I ultimately concurred with their recommendation and was glad that I decided to buy the black chair. The white chair looks great, but over time, it is way too much; too bright, too white, too colorful, etc.
Before purchasing this chair I looked at every YouTube review video of the Embody chair that I could, to see what they were saying, and it really does seem as though the main reason that is given for purchasing this chair, is that it ostensibly has such a novel and beautiful aesthetic to it--which may be true, but in my estimation, it is not a good enough reason to spend between $1200 - $1650 on a chair that ultimately might have to be returned. When paying that kind of premium money, you're going to need a chair that you can use a lot.
10. Conclusion:
I am disappointed that I will be sending this chair back to the company from whom I purchased it. This chair is not your ordinary office chair: it is unique in its objective to mimic the human spine, and it really should be experienced for very extended periods of time, before being purchased. This is a very heavy chair -- 65 pounds -- to be returning, and that combined with the cost of returning it, is why it is not in one's best interest to purchase this chair unless one plans to keep it. Even if you decide to return this chair within the 30 day time frame that is allowed, you will be charged for both ways of shipping, and in my case, a 10% restocking fee (totalling $300).
Here is something interesting to keep in mind: At Herman Miller, the employees are allowed to use whatever Herman Miller chair they choose. Yet, on the several (three) different occasions that I called Herman Miller, I learned that there are plenty of employees that choose to use chairs other than the Embody chair, which are a lot more low end, as their own personal office chair. The main reason that I decided to purchase the Embody chair over the Aeron chair, is because of the fact that the Embody chair is supposed to have incorporated all of the research, development, and money that went into designing the Aeron chair, in addition to all kinds of new cutting edge research and development. I therefore concluded that the Embody chair would surely be at least as good, if not better than the Aeron chair. Well, when ones holds the aforesaid idea in mind, it is very curious that there are plenty of Herman Miller employees that choose not to use the Embody chair as their own personal office chair, given the fact that they are encouraged to use whatever Herman Miller chair they prefer the most. Furthermore, it is also interesting that there are not more positive reviews of the Embody chair than the paltry handful of reviews that have been on Amazon since the chair was created approximately five or more years ago. If the Embody chair is Herman Miller's new flagship chair, than why after all of these years of being produced, have there not been more positive reviews of the chair on Amazon?
I do not doubt that this chair can be a phenomenal chair for some, if not many people. I can however, only offer my own perspective and experience with this chair. Just around each time that I thought I was finally getting to like this chair, I would then begin experiencing new forms of discomfort and/or pain from using it.
Message to Herman and Miller:
If any of the designers from the research and development teams from Herman Miller read this review, I want to give you some summarized recommendations:
1. Please try to fix the harshness of the lower lumbar portion of this chair, or at least design the chair so that the letter "H" portion of the lower lumbar area of the chair can be adjusted.
2. Please offer some sort of memory settings for the chair, so that it might be easier to go between settings without having to use trial and error, and lots of guess work for finding a comfortable chair setting.
3. Please consider making the arm pads go a little higher for taller people.
4. Please consider making this chair more comfortable to sit in--and by comfortable, I mean that it might be prudent to put more cushioning on this chair, which may not be as aesthetically pleasing as the current Embody chair model, but which could ultimately yield a much more inviting and rewarding sitting experience for Embody chair users. It really seems as though function in the Embody chair was compromised for the sake of the chair's novel, modern, futuristic aesthetic.
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Reviewed in the United States on March 12, 2016
